Business Operations Manager
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. Using intelligent matching technology, Lyra connects companies and employees to high quality, effective mental health providers and care that works, and gives them the flexibility of in-person care, live video therapy, coaching programs, and digital self-care tools. We work with innovative companies, such as Uber and eBay, among others. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra Health has raised $175 million in funding to date, most recently a Series C round led by IVP.
The Business Operations team works cross-functionally to enable and support the growth of the company. The Business Operations Manager role is for someone who has a knack for seeing connections and telling stories with data, knows their way around a spreadsheet, and is passionate about systems and scaling a startup business. This role will require taking a data-driven approach to inform major business decisions across the company - with a particular focus on product analytics. The ideal candidate will have strong technical, analytical, financial, and presentation skills, in addition to strong interpersonal and communication skills. We are seeking a self-starter who can wear multiple hats while juggling a variety of projects. This position is ideal for professionals seeking Business Operations and/or Analytics experience at an early stage tech startup experiencing rapid growth.
Work with large data sets pulled from various systems and databases; independently ascertain how to query data and run ad hoc analyses to drive insights on our product offeringsDraw actionable insights and create clear presentations to convey information to internal and external stakeholdersConduct business metric analysis - including defining KPIs, monitoring and evaluating performance against targetsBuild operational dashboards to monitor product line performance and analyze business driversBe a key business partner to other teams and lead analytical efforts to identify external-facing product insights and drive cross-functional resolutions to operational issues
Bachelor’s Degree, preferably in Finance, Economics, or other Business-related field.5-7 years of experience in business operations, analytics, corporate strategy, or other relevant experienceData-driven and detail-orientedComfortable working with large data sets and drawing meaningful insightsProficiency with SQL, Excel, and TableauExperience with Python is preferredHighly self-motivated and willing to work cross-functionally in a fast-paced and fast-growing environmentStrong communication skills, with the ability to clearly present actionable insights
This role is based in Burlingame, CA. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.