Customer Experience -
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are attheir home, at work or on the go. People talk about O2O, we live it. Onto our sixth year as a start-up, our aspirationsare relentless as our model has the ability to transform how goods moved in any city worldwide.
As a Business Analyst, you will help inform and transform company-wide Customer Experience (CX) strategy by making data central to decision making. Company decision-makers and stakeholders at all levels should have the ability to access and understand the information provided by customer experience data to gain insights and efficiently take action to enhance the end-to-end CX.
You will be working closely with Managers around the globe to improve our existing business and operational processes. Below are examples of tasks you will perform on a typical day: Deliver data reporting and visualizationUnderstanding issues/pain points and analyzing insights from data capturedRecommending solutions that deliver value to stakeholdersSupporting the process of execution Track the financial benefits (eg. ROI, operational cost, revenue)
What you will need:
At least a bachelor’s degree in computer sciences, engineering, statistics, data science, business administration or a related degree programNo more than 1 year of working experience in data analytics in any industryExpert Excel user: able to understand and build complex spreadsheetsFamiliarity with SQL, Python, R or VBA and visualization software such as Tableau. (Desirable but not mandatory)Fluent in English both spoken and written – additional languages are a plusAble and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experienceAble to work effectively in a multi-cultural environmentAttentive to detail and committed to data integrityAware of the importance of discretion, confidentiality, and ethics
What we seek:
The successful candidate is a motivated self-starter with a passion for digging into data, problem solving, and telling data-driven stories to decision makers, whilst consistently representing the values of Lalamove. Driving for results: must be curious, proactive, practical and solution-oriented with “Get it done!” attitudeCritical Thinking: work with stakeholders to understand their business needs and identify opportunitiesPrioritize and focus: manage multiple priorities and deliver results under tight deadlines and pressureGrowth mindset: has dedication and perseverance Excellent communication and listening skills: confident in communicating with people of differing levels of seniority