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KYC Project Staff

Jakarta Operations & Sales - Service Excellence - KYC Permanent
The KYC Project team is managed under the head of KYC. This position requires project knowledge on monitoring and controlling, as well as gap analysis on the current situation vs the objective. As of now, the one filling in this position will work with a peer. Together, we will serve the KYC team (Customer, Driver, Merchant, and QC) on how to optimize the process.
Job Description
  • Monitor and control the progress of KYC-related projects, including gap analysis on product enhancements
  • Analyze improvement needed based on the KYC performance and QC result from both mechant and customer, as well as perform analysis on the KYC progress and trends
  • Liaise with QC team on improving the KYC accuracy by proactively giving suggestions on the process (can be related to product, processs, people)
  • Requirements
  • Have at least a Bachelor's degree
  • Team player (adaptable, communicative, strategic, collaborative)
  • Good on planning and organizing tasks
  • Analytical mindset (able to understand the context, find the correlation between topic, and draw the conclusion)
  • Problem solving (able to link the information to solve the problem)
  • Able to write a report and maintain it as weekly tasks
  • Data driven; familiar with google sheet and reporting structure. Familiarity with BQ or SalesForce is a plus

  • Gojek is an equal opportunity workplace that is committed to diversity and inclusion. At Gojek we celebrate our differences, because we believe that diversity not only creates a healthier work environment for our employees, but also helps our business thrive. 



    About us

    Gojek is a technology startup based in Jakarta, Indonesia. Specialising in ride-hailing and logistics, we are also the only company in Southeast Asia to be part of Fortune's 50 Companies That Changed the World (2017).

    Gojek is a Super App: one app with over 20 services including food delivery, commuting, digital payments, shopping, hyper-local delivery, massages, and many more.

    Gojek is Indonesia’s first and fastest growing unicorn building an on-demand empire. Our total of 2,000,000 driver-partners collectively travel 16.5 million KM daily – making us Indonesia’s de-facto transportation choice.

    Gojek is a verb! Gojek is a way of life!